FAQ: A Guide to Getting Started with Stellar
Tutorials
Frequently Asked Questions (FAQ)
- Problem sending lumens to an exchange
- I lost my secret key
- Where can I buy Lumens?
- I don’t remember my username on launch.stellar.org
- Looking for a wallet?
- I know my password and username, so why does it say they are wrong? (launch.stellar.org)
Bitcoin-Lumen Program
- I hold bitcoin. How do I claim my lumens in the bitcoin-lumen program?
- When will the next giveaway round begin, and how many lumens will be given away?
- How many lumens can I claim?
- I hold bitcoin in an exchange. How do I claim lumens for that bitcoin?
- I’m located in one of the restricted jurisdictions. Why can’t I participate in the bitcoin-lumen program?
- Why do I have to authenticate with Facebook? Will you store this data?
Stellar network upgrade
- I receive the "contact hello@stellar.org" message when I try to upgrade
- Before the upgrade, my account contained one or more anchor balances. Now I only see lumens in the account viewer. What happened?
- I tried to upgrade and got an error message saying “Account contains 0 STR.” What happened?
- How do I create a new account on the upgraded network?
- Why doesn’t the account viewer have a password and a username?
- Why are there fewer account features on the upgraded network?
Security
- ★ How to save your secret key
- ★ How can I prevent my account from being compromised?
- Why did I receive a "your username is ___" email? Is my account compromised?
- My two-factor authentication isn’t working
- How to disable Two-Factor Authentication (launch.stellar.org)
- How can I protect myself from fake sites pretending to be Stellar.org?