If someone compromises your account, we cannot recover any lost balance.
Digital currency transactions are fundamentally irreversible, which is why securing your account is so important.
Here are some safety tips:
- Have a strong password; for example, read this.
- Be careful what you click, online and in email. If you don’t trust the site or the person who sent you a link, don’t click it.
- Up-to-date antivirus can help protect you against malicious software, aka “malware,” that may attempt to steal your account credentials.
What to do if your account is compromised:
Your compromised account is no longer secure.
- Create another account.
- Make sure to use a different, strong password for your new account
- If you still have access to your old account, you can transfer funds to a new account and delete your old account.
If your account was compromised, you suspect that your password may be known to an outside party, or you accidentally entered your information on a site pretending to be Stellar.org, the malicious party may have access to your unique secret key, so simply changing your password will not secure your account.