How to Troubleshoot: Start Here

Having trouble with your account? Start here:

Welcome to the Stellar knowledge center! We have published answers to common questions—here's how to get started.

Trouble with login?

Make sure that you:

  1. Are on launch.stellar.org or stellar.org/account-viewer, not a phishing site
  2. Enter your username, not your email (if on launch.stellar.org)
  3. Are entering the correct password (if on launch.stellar.org

Other Issues

1. Check the "known issues" section and see if your problem is listed there. Read up on any known workarounds for these issues, if there are any.

2. Use the search bar to look for relevant articles, and scan the FAQ's. Chances are, your question is something we've already answered!

3. If there's no information on your particular issue, try to reproduce the error. For instance, if you're having trouble connecting to the server (ie, your screen continually displays "sending" or "connecting," try a few more times. If you continue to have trouble, take a screenshot for future reference.

4. Try using a different browser to see if that makes a difference. For instance, if you're on Firefox, try switching to Chrome.

5. If you've tried steps 4-5 and still can't figure out your issue, please submit a bug report.

Have more questions? Submit a request

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