How to Troubleshoot: Start Here

Having trouble with your account? Start here:

Welcome to the Stellar knowledge center! We have published answers to common questions—here's how to get started.

Trouble with login?

Make sure that you:

  1. Are on or, not a phishing site
  2. Enter your username, not your email (if on
  3. Are entering the correct password (if on

Other Issues

1. Check the "known issues" section and see if your problem is listed there. Read up on any known workarounds for these issues, if there are any.

2. Use the search bar to look for relevant articles, and scan the FAQ's. Chances are, your question is something we've already answered!

3. If there's no information on your particular issue, try to reproduce the error. For instance, if you're having trouble connecting to the server (ie, your screen continually displays "sending" or "connecting," try a few more times. If you continue to have trouble, take a screenshot for future reference.

4. Try using a different browser to see if that makes a difference. For instance, if you're on Firefox, try switching to Chrome.

5. If you've tried steps 4-5 and still can't figure out your issue, please submit a bug report.

Have more questions? Submit a request


  • Avatar

    Now Yo claim stellar by invete stellar

  • Avatar

    Please help me
    Lost of funds
    Operation id: 64164500709851137

  • Avatar
    Dragomir Janjic

    I sent my lumens to a wrong adress. Are my lumens gone forever??? :(

    Thanky you for your anwser!!!

  • Avatar
    Jamal Mahfuz Hamdiyah Kamil

    i have account stellar and i can login with my username and password but i forget my email because long time not sign in to stellar account


  • Avatar
    Jafran J S

    Yes please i forget my email too.

  • Avatar
    Stephen Weller

    Opening an account on Stellar Term and generated the Key Pair. In order to activate the account I was requested to send one Lumens. I sent the required minimum Lumens from Coinspot (20) to my ID address, the transaction completed.When I open my Account Viewer with my Secret Key the message received is the balance in the account is zero and I need to send Lumens to the public key ID address which is what I did and it is now several hours since I sent the Lumens from Coinspot. Can you advise how I can resolve this issue.

  • Avatar
    Stephen Weller

    As well the message also says the public key ID address does not exist on the Stellar Network and that I should send Lumens.The reason for my opening this account in Stellar is to participate in the Mobius ICO Public Sale which opens on 18 January.

  • Avatar
    Daniel T McGuire

    Sent XLM from Binance to my Stellar Desktop Wallet 18 hours ago and has not shown up. The transaction shows as complete on Binance and the StellarChain. My wallet balance remains zero. Never had this problem with Stellar before.....its always been fast, easy, and relaible. Please any ideas or help would be greatly appreciated!

  • Avatar

    If any can get access to account stellar but forgot email , i can help ...
    if you can access account stellar and not forgot email but cant access email , i can help too ...

    Please contact me if any problem like this ..

  • Avatar
    Joseph J Rosol

    How do I buy your crypto currency I need help

  • Avatar

    I did not write id
    From gopax to binnance
    It's not big, but it's a lot of damage, so I want to find it.
    id: 1052168915

    It's about 19 coins.

    Please find me a coin please.

    good luck to stellar

  • Avatar
    Osei Jenkins

    Missing 20,000 XLM. Doesn't even appear under transactions or on the Stellar Blockchain. Need help!

  • Avatar
    Scott McReynolds

    I am trying to fund my account so it becomes active. I have XLM on Binance but have tried about 10 times to transfer to my public address GAIYZ7FGV6QVL3ONLKBGJAMLUBHLQTH76SODFBBVSBBTWCPO77TANAKH Everytime I get an error saying "invalid tag". Is there a problem with my account/address or am I missing something?

  • Avatar
    Stellar Support

    Thank you for contacting us in this forum.
    But we can't help you here.
    Please follow this link and tell us about your problem.


    After you fill out the form, our customer support will handle your problem as soon as possible.

    Best Regards,
    Stellar Development Foundation.
    Join our global community
    PO Box 411486
    San Francisco, CA 94141

Powered by Zendesk