Issue upgrading

We are aware of the issue and are working as fast as possible to resolve it. This issue impacts users trying to upgrade from the old network. 

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  • Avatar
    Bruno Lemos

    I click upgrade but never receives the email. What to do?

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    js ng

    me too

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    Bruno Lemos

    The support solved my problem.
    I was not receiveing the email because in the past I had clicked on Unsubscribe. I thought that would only unsubscribe me from marketing emails but that unsubscribed from ALL emails, including transactional ones.

    Ask them to resubscribe you.

    Edited by Bruno Lemos
  • Avatar
    Thomas Anderson

    I am also experiencing this same issue and I had also unsubscribed from the emails. I have emailed to see if they can help. Thanks for the tip, Bruno.

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